Privacy & Policy
Protecting Your Information at Geelong Silver Cabs
Geelong Silver Cabs is committed to protecting your privacy and ensuring that your personal information is handled with care, transparency, and responsibility. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our taxi services, booking systems, or contact us for inquiries. By using our services, you agree to the practices outlined in this policy. We aim to maintain trust by keeping your data secure and using it only for legitimate service purposes.
Information We Collect
To provide reliable and efficient taxi services, we collect only the information necessary to complete bookings and improve your experience. Information may be collected directly when you book a ride, contact our team, or use our website.
- Name and contact details such as phone number and email address
- Pickup and drop-off locations, trip details, and travel preferences
- Payment-related information processed through secure third-party providers
- Basic technical data such as IP address, device type, and browser information
This information helps us deliver accurate bookings, provide customer support, and improve our service quality.
How We Use Your Information
Geelong Silver Cabs uses your information to ensure smooth and reliable service delivery. We only use your data for purposes directly related to our taxi services and customer experience.
- Confirm and manage ride bookings and travel arrangements
- Communicate updates, driver details, and service notifications
- Improve website performance and booking systems
- Maintain service quality and customer satisfaction
We do not use your personal information for any unauthorized or unrelated activities.
Information Sharing and Security
We respect your privacy and do not sell or share your personal information with third parties for marketing purposes. Information may only be shared when necessary to provide services or comply with legal requirements.
- Sharing limited information with drivers to complete your booking
- Using secure payment providers for transaction processing
- Complying with legal obligations when required by law
We take appropriate security measures to protect your data from unauthorized access, misuse, or loss. Our systems are designed to maintain confidentiality and ensure safe handling of all customer information.
Data Retention and Your Rights
We retain personal information only for as long as necessary to provide our services and meet legal requirements. You have the right to access, update, or request deletion of your personal data where applicable. We are committed to responding to such requests promptly and responsibly.
Cookies and Website Usage
Our website may use cookies to enhance user experience and improve functionality. Cookies help us understand how visitors interact with our website and allow us to optimize performance. You can manage cookie preferences through your browser settings at any time.
Changes to This Policy
Geelong Silver Cabs may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page, and we encourage users to review the policy periodically.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact Geelong Silver Cabs. We are committed to addressing your queries and ensuring your privacy is respected at all times.