Terms & Condition
Geelong Silver Cabs Service Agreement
These Terms and Conditions govern the use of services provided by Geelong Silver Cabs. By booking a ride or using our services, you agree to comply with the terms outlined below. Our aim is to ensure a safe, reliable, and transparent experience for all passengers while maintaining high standards of service across Geelong. These terms apply to all bookings made through phone, online platforms, or direct communication with our drivers.
Booking and Service Use
Geelong Silver Cabs provides convenient booking options to ensure a smooth travel experience. Passengers are responsible for providing accurate details when making a booking, including pickup location, destination, and contact information. Incorrect or incomplete information may lead to delays or service issues.
- Bookings should be made in advance whenever possible for timely service
- Passengers must be present at the pickup location at the scheduled time
- Delays caused by incorrect booking details are not the responsibility of the service
- Additional charges may apply for waiting time beyond a reasonable limit
We reserve the right to decline or cancel bookings in cases of safety concerns or misuse of service.
Fares and Payments
Our pricing is designed to be fair and transparent. Geelong Silver Cabs ensures that passengers are informed about fare estimates where applicable, and no hidden charges are included. Final fares may vary depending on distance, traffic conditions, and additional service requests.
- All fares are calculated based on distance, time, and service type
- Payment can be made via cash, card, or approved digital methods
- Extra charges may apply for tolls, waiting time, or special requests
- Receipts can be provided upon request for all completed rides
Passengers are expected to complete payment at the end of the journey unless otherwise agreed in advance.
Passenger Responsibilities
To ensure a safe and comfortable experience for everyone, passengers are required to follow certain guidelines during their journey. Respectful behavior towards drivers and adherence to safety standards is essential.
- Passengers must wear seatbelts at all times during the ride
- Any damage caused to the vehicle may result in additional charges
- Smoking, illegal activities, or unsafe behavior are strictly prohibited
- Passengers should ensure they collect all personal belongings after the ride
Failure to follow these guidelines may result in termination of service without refund.
Safety and Liability
Geelong Silver Cabs prioritizes passenger safety and takes all reasonable measures to provide secure transportation. However, certain circumstances beyond our control may affect the journey.
- We are not responsible for delays caused by traffic, weather, or unforeseen events
- Personal belongings are carried at the passenger’s own risk
- While we strive for punctual service, exact arrival times cannot be guaranteed
Our drivers are trained to handle journeys professionally and responsibly to ensure a safe travel experience.
Changes and Cancellations
Passengers may modify or cancel bookings, but certain conditions may apply depending on the timing of the request.
- Cancellations should be made as early as possible
- Late cancellations may incur a cancellation fee
- Changes to bookings are subject to driver availability
Geelong Silver Cabs reserves the right to update these Terms and Conditions at any time to reflect service improvements or legal requirements. Continued use of our services indicates acceptance of the updated terms.